送貨服務

付款方式

香港
工商業區地址,建議可選擇貨到付款;
住宅、特別地區或偏遠地區,建議銀行過數、Paypal或信用咭付款;如要選擇貨到付款,需要付額外手續費,請參閱本地送貨安排;
DAILYCONS不接受以支票付款。

中國
支付宝付款,帳號 [email protected]
支付宝

海外

Paypal或信用咭付款
Paypal

* Paypal或信用咭會收取額外5%的附加費

信用咭付款會透過Paypal結算,當結帳付款時,先選擇以『Paypal / 信用咭步』結帳,然後步驟如下:

1. 選擇Pay with my credit card

Paypal Credit Card Checkout

2. 填寫信用咭資料

Paypal Credit Card Checkout

 

本地送貨安排

DAILYCONS會直接透過速遞公司提供送貨服務,一般從訂單開始,需要約三個工作天便會送到你的指定送貨地址,假如因訂購的商品缺貨,一般需要額外多一至兩星期時間。

本地訂單如未滿港幣三百元,會有額外港幣廿元的附加費,如滿港幣三百元,會提供免費送貨服務。

速遞送貨地區可以選擇公司地址或住宅地址,不過建議使用公司地址,因為速遞公司送貨時間都是白天,早上十時至十二時及下午二時至六時;假如需要星期六或者晚上,請在訂購時特別註明,我們會盡力配合。

住宅地址會以速遞或郵寄掛號送出,視乎地點而定。

 

以下是可以提供免費送貨的地區:

香港島:鰂魚涌、北角、銅鑼灣、大坑、跑馬地、灣仔、金鐘、中環、上環、西營盤、石塘咀、堅尼地城、柴灣、西灣河、小西灣、筲箕灣

九龍:紅磡、土瓜灣、馬頭圍、九龍城、新蒲崗、樂富、橫頭磡、黃大仙、新蒲崗、彩虹、九龍灣、觀塘、茶果嶺、油塘、藍田、觀塘、北牛頭角、秀茂坪、牛池灣、鑽石山、慈雲山、荔枝角、長沙灣、深水埗、石硤尾、九龍塘、大角咀、旺角、油麻地、西九龍、佐敦、尖沙咀

新界:將軍澳、屯門、深井、汀九、荃灣、荃灣老圍、葵涌、葵芳、葵興、石籬、梨木樹、大窩口、荔景、馬鞍山、沙田小瀝源、沙田、大圍、火炭、馬料水、科學園、大埔、大埔工業村、大埔汀角、太和、粉嶺、坪輋、上水、元朗

 

以下地區不提供免費送貨,假如你的送貨地址剛巧是以下地區,我們會有專人跟你聯系跟進,額外附加費視乎地區而定,一般會有額外港幣二十元至五十元,並以香港郵局掛號郵寄。

石澳、半山、山頂、薄扶林、數碼港、香港仔、鴨脷洲、黃竹坑、深水灣、大潭、淺水灣、舂坎角、赤柱、清水灣、何文田、又一村、昂船洲、西貢、大網仔、屯門藍地、屯門虎地、屯門新墟、屯門小欖、掃管笏、大欖涌、九肚山、大埔滘、大埔船灣、康樂園、粉嶺軍地、沙頭角禁區外、古洞、元朗新田、元朗潭尾、元朗錦田、元朗八鄉、元朗石崗、元朗大棠、元朗廈村、元朗屏山、天水圍、洪水橋、青衣、迪士尼公園、東涌、赤鱲角、馬灣、愉景灣、流浮山、龍鼓灘、元朗林村、大埔林村、獅子山、金山、大帽山、大欖、八仙嶺、打鼓嶺、文錦渡、米埔、落馬洲、禁區、羅湖、蒲台島、東龍洲、塔門、吉澳、東平洲、梅窩、南丫島、坪洲、長洲、大澳、大嶼山

 

海外送貨安排

海外訂單會以空郵掛號處理,一般需要二星期時間。空郵加掛號的收費一律HK$60。

如果訂單是特別趕急,可以安排Speedpost / EMS特別處理,一般需要三天至一星期,我們會直接與你聯系並確認。

有些國家需要入口時需要發票,請在下單時備註清楚。

* 眼藥水或護理藥水等產品是不接受海外訂單

Speedpost / EMS的收費及送貨時間可以參考以下網站
http://www.speedpost.hk/speedpost/sections/postageCalc/postageCalc.jsf;jsessionid=A9F648CD9B4A76FB916EDFCE46FCE331

以下是香港郵局郵件追蹤網站
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

 

 

順豐自提站

順豐自提站

如平日不方便在家或公司收取貨品,可以選擇順豐自提服務。

順豐自提服務必須填寫以下資料:

當收到我地的運單編號後,可以在順豐運單追蹤查看運送狀態

註:選用順豐自提服務必須預先付款,如有任何問題可以電郵或WhatsApp 5982 2297我們。

 

 

退貨 / 換貨

DAILYCONS接受退貨或換貨要求,但必須具備以下條件:

– 產品的包裝未曾拆開或損壞;
– 產品未曾使用;
– 收到產品後一個月內

假如因為對產品不滿意或弄錯了隱形眼鏡度數或其他原因,客人需要付退貨或換貨所造成的速遞費用,本地速遞費為港幣廿元,海外視乎國家及重量而定。

182 Responses to “送貨服務”

  1. Annie July 9, 2013 at 11:05 am #

    Hi 您好!

    唔好意思,我想問你們有沒有門市?如有,可否提供地址?Thanks ~

    • Marie July 12, 2013 at 12:00 am #

      Hi Annie,
      暫時沒有門市

    • 雯蘋 郭 July 29, 2015 at 5:20 am #

      我的訂單成立了嗎?是快遞還是郵寄的 謝謝

  2. LUK Yeung Yi March 2, 2015 at 2:42 pm #

    您好,點解我上個月16號買既兩盒con而家都未收到貨?

    • Marie March 2, 2015 at 3:16 pm #

      Hi Luk Yeung Yi,
      因為有個度數香港斷了度數, 所以要耐D, 預計這星期內可以快遞給你

  3. YAWEN March 9, 2015 at 2:22 pm #

    您好!我想問上星期三我order既四盒con,大概幾時可以送貨?

    • Marie March 9, 2015 at 2:43 pm #

      Hi Yawen,
      上星期五已經安排了快遞, 預計今天應該會收到, 請留意電話

  4. Shin Yee Chow March 15, 2015 at 3:22 pm #

    我想問如果我無paypal/信用卡,我可以點付錢?
    可唔可以經銀行入數或者俾現金?
    thanksss

    • Marie March 15, 2015 at 3:47 pm #

      Hi Shin Yee,
      可以選擇貨到付款的

  5. [email protected] March 16, 2015 at 3:11 pm #

    您好,我上星期六order了兩盒con,大概幾時可以送貨?同埋想問下Order page的 status既程序係點? On-hold -> processing ->之後係?邊一步代表已發貨?
    抱歉很多問題,謝謝回答:)

    • Marie March 16, 2015 at 3:45 pm #

      Hi Miss Yuen,
      你的訂單會這個星期三送貨給你, 現在的Order Status係Processing, 當安排送貨後便會轉為Shipping

  6. Maggie March 22, 2015 at 10:17 pm #

    Sorry, 我訂了貨大才發現你們不送半山,如何改地址?

  7. JO April 1, 2015 at 4:29 pm #

    我WHATSAPP左你們,想問下可以寄去澳門嗎?運費幾錢?

    • Marie April 1, 2015 at 6:19 pm #

      Hi Jo,
      可以寄澳門, 運費HK$50

  8. Liu April 20, 2015 at 7:27 pm #

    请问寄到大陆也是運費HK$50?时间多长呢?另外需要付关税以及报关单吗?

    • Marie April 20, 2015 at 7:47 pm #

      Hi Liu,
      對, 運費是HK$50
      時間視乎省份, 一般一星期左右
      如果數量不多,可以直接郵寄及會註明產品
      如果金額超過HK$5,000, 我們需要報關

  9. Rigel May 3, 2015 at 6:21 pm #

    你好

    我係地址果道填錯左,請問係咪whatapps返俾你地就可以?

  10. stella May 5, 2015 at 1:41 pm #

    Hi 我29號訂左con 到今日都未收到 幾時會送到!?急

    • Marie May 5, 2015 at 2:23 pm #

      Hi Stella,
      昨天已經安排了送貨, 應該今天會送到

  11. Liu June 1, 2015 at 12:06 pm #

    请问到大陆的地址和收件人需要填英文吗?还是可以直接填写中文?

    • Marie June 1, 2015 at 1:13 pm #

      Hi Liu,
      如果地址是大陸,請用中文填寫及必須要有電話和郵編

  12. Siu Chung Ching June 7, 2015 at 2:36 pm #

    我落咗order先發現first name同last name調轉咗填…應該點改返?

    • Marie June 7, 2015 at 8:41 pm #

      Hi Siu Chung,
      沒事,我們會幫你改返

  13. SY June 8, 2015 at 10:14 am #

    Hi,
    我6月2 訂左隱形眼鏡,請問幾時送到 ?Urgent , thx

    • Marie June 8, 2015 at 1:34 pm #

      Hi SY,
      因為Bio True那款斷了度數, 預計這個星期三送貨
      送貨前會再給你電郵確實

      • SY June 11, 2015 at 3:06 pm #

        訂單 status 仍是 processing , 請問何時送貨 ?

        • Marie June 11, 2015 at 6:03 pm #

          Hi SY,
          你的訂單今天發貨, 預計明天就會收到

  14. Ka Wing June 9, 2015 at 9:50 pm #

    我31號order,請問大概幾時會有?

    • Marie June 9, 2015 at 9:56 pm #

      Hi Ka Wing,
      根據記錄,已經在4/6出了貨
      或者我們電郵和你跟進

  15. Chiu Yu June 12, 2015 at 7:27 pm #

    今日order左三款,有冇現貨??大約幾時會送到???

    • Marie June 12, 2015 at 8:49 pm #

      Hi Chiu Yu,
      謝謝你的訂購,會下星期二送貨

  16. Christy Tang June 15, 2015 at 9:36 pm #

    10/6落order,請問幾時到貨?

    • Marie June 15, 2015 at 10:37 pm #

      Hi Christy,
      你的訂單要星期三或四發貨,因為度數啱啱斷咗無貨,所以需要多幾天時間
      出貨後會馬上通知你

  17. Wai-Ching June 17, 2015 at 1:36 pm #

    I placed this order two weeks ago, it was meant for an emergency replacement while I am on holiday here in HK. Since the order is taking a long time, and the delivery date is still uncertain, I would like to cancel the order.

    • Marie June 18, 2015 at 10:31 am #

      Hi Wai-Ching,
      We are sorry about that and we have already refunded to you. This is because one of your prescription is out of stock and it will take longer time to proceed.

  18. Wai-Ching June 17, 2015 at 5:15 pm #

    Before I placed my order two weeks ago, I gave you the details of the lenses I required, and you replied with a 5-7 days delivery time. I expected you would have checked the stock level with the supplier and had given me an answer with confidence. “As soon as possible” is simply not a satisfactory reply after multiple rounds of chasing on my part. I am leaving Hong Kong very soon, and would not be able to receive the order if you still cannot confirm a delivery date by now. I would very much appreciate it if you could cancel my order. I can assure you a good recommendation of your company on the relevant websites if this could be done.
    many thanks.

    • Marie June 18, 2015 at 10:33 am #

      Hi Wai Ching,
      Yes, we are understanding your situation and also thanks for your kind understanding. Our account has already refunded to you.

  19. Kanas July 4, 2015 at 12:35 pm #

    Hi

    產品CooperVision(Biomedics)請問有沒兩週拋賣? 價錢?
    另請問有沒洗Con藥水賣?
    謝謝

  20. Debbie July 8, 2015 at 7:23 pm #

    Are the contact lens counterfeit products? Why are they cheaper?

    • Marie July 9, 2015 at 10:41 am #

      Hi Debbie,
      Our product is 100% real.
      Since we don’t markup much, that’s why our price is a bit low.

  21. [email protected] July 13, 2015 at 8:27 am #

    Hello,我4號落單,cs還有回覆我有其他度數,請問不是有現貨嗎?如果星期四前不能出貨的話,請幫我取消order,因為我要離開香港了。急要謝謝

    • Marie July 13, 2015 at 9:39 am #

      Hi,
      有一盒Lacelle斷了度數, 不過應該趕得上星期四前送貨
      送貨前會再通知你確實送貨日期和時間

  22. [email protected] July 15, 2015 at 10:06 am #

    13/6落order,請問幾時到貨?

    • Marie July 15, 2015 at 10:56 am #

      Hi KK,
      你的訂單預計明天出貨

  23. 斯僮 July 16, 2015 at 2:58 pm #

    Hello! 我的order number是8153 日期是14 Jun 而我明天早上就要離開香港了 如果還沒送貨的話能幫我取消訂單麼?謝謝!

    • Marie July 18, 2015 at 10:29 am #

      Hi 斯僮,
      應該趕不上, 或者你返香港時再通知我們, 我們可以幫你預留到時再給你

  24. Esther July 25, 2015 at 5:47 pm #

    Hello, 12盒1Day ACUVUE Moist 寄德國幾錢? 普通件大概幾耐? 需要報關嗎? Thanks!

  25. Sherry July 30, 2015 at 9:33 am #

    Hi,現在dailies total 1 左525右575有現貨嗎?可以在Aug. 8th前郵寄到北京嗎?

  26. [email protected] August 11, 2015 at 2:00 pm #

    Hello 剛下好訂單,請問有到嘛?大約什麼時候發貨?謝謝

    • Marie August 12, 2015 at 12:54 pm #

      Hi,
      你的訂單預計明天或星期五送貨

  27. Anita August 16, 2015 at 9:34 am #

    how long delivery will be made for Alcon muilti focal ?

    • Anita August 16, 2015 at 9:37 am #

      ALCON Dailies Aquacomfort Plus Multifocal
      L 250 / 2.00
      R 300 / 2.00
      each 2 boxes

      • Marie August 18, 2015 at 11:12 pm #

        Hi Anita,
        Please kindly order Alcon Dailies AquaComfort Plus Multifocal at here and our sales representative will confirm with your order.

    • Marie August 18, 2015 at 11:12 pm #

      Hi Anita,
      Alcon Dailies Multifocal will take around 3 working days to deliver to you

  28. [email protected] August 18, 2015 at 10:15 pm #

    placed order, please advise estimated delivery date.

    • Marie August 18, 2015 at 11:08 pm #

      Hi, we will deliver to you coming Friday or next Monday. Before we send out, we will send email to confirm with you.

  29. Chan September 4, 2015 at 11:43 am #

    上星期六你們說已出了貨,但為何今天還未收到的?因為等住換con, 是不是寄失了,可以退款嗎?

  30. Yin ting September 11, 2015 at 11:51 am #

    order #8888 幾時會送貨?

  31. Winky October 8, 2015 at 9:35 pm #

    Halo, would like to know when will ship the order #9124? Thx…

    • Marie October 11, 2015 at 2:34 pm #

      Hello
      Sorry about that, your order had not ready yet.
      We will send an email to inform u before delivery.
      thanks

      • Winky October 13, 2015 at 7:02 pm #

        So… do u have a estimate sending date? Or may I cancel the order # 9124. Thx….

        • Marie October 13, 2015 at 9:40 pm #

          Sorry, have no estimate date, would u like to cancel it?

          • Winky October 14, 2015 at 6:47 am #

            Yes, I would like to cancel this order # 9124, sorry n thx….

          • Marie October 14, 2015 at 1:24 pm #

            okay

  32. Mavis October 12, 2015 at 9:39 pm #

    Hi, order placed on 8oct 2015, as I’ll not be able to receive parcel on 21-25 October, may I know when my order will be delivered? Thx

  33. [email protected] November 24, 2015 at 2:28 pm #

    你好:) 我order no#9661 請問是未有貨嗎?

    • Marie November 24, 2015 at 7:09 pm #

      昨天無收到電郵嗎?昨天已經郵寄,單號:RB619054452HK

  34. Kayla November 26, 2015 at 11:31 am #

    想問下星期一二俾左錢 聽日星期五前會到嗎?
    我星期六開始放大假 三個工作天?

    • Marie November 26, 2015 at 8:22 pm #

      最快系三個工作日,但不一定,要睇有無現貨,巖check到您的訂單仲未ready好啊,要到下個禮拜先可以出貨了
      thanks

  35. YOU Jia November 27, 2015 at 5:52 pm #

    Hi I just placed Order: #9782 today. Is it possible to receive it on Monday (11.30)? As I will be out of town since Tuesday.

    • Marie November 27, 2015 at 7:27 pm #

      I am afraid that there is a little difficult, when will u come back?

  36. Jade November 30, 2015 at 1:00 am #

    想問daily cons跟daily cons uk(www.dailycons.co.uk)是同一公司嗎?謝謝

    • Marie November 30, 2015 at 1:23 pm #

      對的,同一間公司,請問要訂購邊款呢?

  37. Kwok January 4, 2016 at 4:15 pm #

    請問 Order: #10175會何時出貨呢?

    • Marie January 4, 2016 at 8:19 pm #

      因為1號到3號放假,所以訂單無甘快可以出貨,呢個禮拜內應該可以出貨
      具體出貨時間會提前電郵通知您

  38. Charlie January 24, 2016 at 4:51 pm #

    我想訂con, 但工作地點不方便接收速遞送件。想問問可不可以改用本地掛號信方式收貨?如可,運費如何計算?謝謝!

    • Marie January 24, 2016 at 7:35 pm #

      hi charlie,請問是否港內?可以的,只要滿三百免費送貨而且先過數我地可以安排郵寄加掛號

  39. Charlie February 18, 2016 at 11:42 am #

    我的order no. 是#10728, 請問是否已發貨(是安排本地掛號的)?請問可不可以把掛號的郵件號碼提供給我?謝謝!

    • Marie February 18, 2016 at 6:50 pm #

      您好
      未發貨,出貨會電郵通知您同埋會俾單號您的,thanks

  40. SHIYIN YE February 28, 2016 at 4:41 am #

    hello,我在購買的時候留言了要安排speedpost寄來加拿大,點解宜家寄出左發現仲系掛號信?

    • Marie February 28, 2016 at 4:44 pm #

      sorry,上次睇漏左speedpost的留言,但如果speedpost的話運費就唔系$50了,價格會相對比較貴

  41. Miu March 9, 2016 at 2:41 pm #

    我的order no. 是#10975, 請問是今天送貨還是明天送貨?謝謝!

    • Miu March 9, 2016 at 4:21 pm #

      已經收到貨,謝謝

      • Marie March 9, 2016 at 5:25 pm #

        Hi Miu,
        收到及謝謝你的支持!

  42. [email protected] March 13, 2016 at 1:33 am #

    請問要如何選擇自提?

    • Marie March 13, 2016 at 7:08 pm #

      您好,可以系官網落訂的時候特別註明自取,到貨會通知您上旺角自取的,DC#11069需要自取嗎?

      • [email protected] March 13, 2016 at 11:20 pm #

        我係用左澳門地址,但唔識用支付寶比錢同用唔到paypal,所以打算取消,以為自取可以到時候先比錢

        • Marie March 14, 2016 at 11:01 am #

          Hi Man Kit,
          如非香港送貨地址, 都要先付款後發貨
          一般可以選擇支付宝或PAYPAL (包括信用咭), 或者我地稍後會電郵一條用PAYPAL付款的連結給你, 你按下會跳轉到Paypal那裡付款的

  43. [email protected] March 18, 2016 at 10:38 am #

    唔好意思 岩岩落左單之後先見到送貨既資訊
    我個送貨地址平日要夜晚先有人 所以可否轉星期六轉貨 另外想問下大概幾時到? 如果送22號到屋企係有人的 謝謝

    • [email protected] March 18, 2016 at 10:40 am #

      或者郵寄取貨可以嗎?thanks

      • Marie March 18, 2016 at 10:44 am #

        Hi Terrence,
        可以的, 會以香港郵政郵寄掛號給你的

    • Marie March 18, 2016 at 10:44 am #

      Hi Terrance,
      如果星期一至五, 送貨時間是早上10-12點, 下午3-6點, 但晚上速遞沒有送貨
      星期六就早上10-12點送貨

      如果比較難屋企有人或者一定要晚上先有人, 我地會直接郵寄掛號給你
      或者可以送去公司地址

      • [email protected] March 18, 2016 at 4:26 pm #

        咁麻煩郵寄掛號比我 同埋請問大概幾多號送到?唔該

        • Marie March 18, 2016 at 7:37 pm #

          無問題啊,最快都要下個禮拜了,出貨前會有電郵通知您。thanks

  44. [email protected] April 3, 2016 at 1:44 pm #

    想問下剛剛落了單,忘記問幾時可收到貨?

    • Marie April 3, 2016 at 2:15 pm #

      您好
      moist的話大概3-5個工作日

  45. Pharadon Cheung April 5, 2016 at 1:47 am #

    我想問我訂咗con。。。幾時收到???

    • Marie April 5, 2016 at 11:31 am #

      請問您的訂單編號系?或者您落訂的電郵系?

  46. Zusana April 13, 2016 at 3:13 pm #

    #11490 請問寄出左未?如未,可否安排自取?

    • Marie April 13, 2016 at 6:04 pm #

      Hi Zusana,
      今日已經出咗貨, 應該明天就到

  47. Emily April 24, 2016 at 2:11 am #

    請問寄送台灣運費多少錢?謝謝

    • Marie April 24, 2016 at 3:44 pm #

      您好
      寄台灣運費50港幣,同埋港外的要先過數后郵寄

  48. [email protected] April 27, 2016 at 1:30 am #

    你好
    我星期一訂了貨 (Order: #11688), 請問幾時可以送貨,唔該晒!

    • Marie April 27, 2016 at 9:43 am #

      Hello,
      你的訂單已經在處理中, 預計明天或星期五安排送貨, 送貨前會再電郵通知你

  49. Wong Pancy June 4, 2016 at 11:23 am #

    唔好意思,請問我今日訂左3盒one day acuvue moist , 要幾時才能收到貨?下星期可以收到嗎?

    • Marie June 4, 2016 at 7:32 pm #

      Hi Pancy,
      可以下星期二送貨

  50. Daniel Li June 17, 2016 at 4:25 pm #

    我單號是 12406, 已經等了5個工作天了, 什麼時候會發貨?

    • Marie June 17, 2016 at 4:54 pm #

      Hello Daniel,
      唔好意思, 因為仲等緊Alcon送Dailies Total 1
      預計下星期二送貨

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